POLICIES

Reservations for 1-32 passengers must be paid in full at the time the reservation is made. If you are unwilling to pay for a large group, separate reservations must be made. We do not accept multiple payments on a single group reservation.

Camper transportation reservations for holiday time periods must be cancelled 14 days prior to the departure date to receive a refund.

Reservations for 33 or more passengers, requires a minimum deposit of 20% of the value of the reservation at the time the reservation is made. (Excludes K-12 Schools). A service agreement contract will be sent to you disclosing full trip and payment details. This agreement must be returned signed to confirm your reservation. All payment terms must be met. Full payment must be made two (2) weeks in advance of departure date.

For reservations of 1-32 you must cancel or reduce your passenger count at least 120 hours (5 days) prior to your departure time to receive a refund. No refund will be given for those who do not show up on the day of their departure.

Camper transportation reservations for holiday time periods must be cancelled 14 days prior to the departure date to receive a refund.

Reservations of 33 or more passengers must be cancelled no less than 30 days prior to departure to receive a refund. Reductions of passenger counts made less than two (2) weeks prior to your departure time must be 15% or less for any refunds . No refund will be given for any cancellation made less than 120 hours prior to your trip departure time.

In case of unfavorable weather or sea conditions, Island Packers may cancel or modify departure times at 5:30 AM on the day of your trip. On the morning of your departure, after 5:30 AM or 11:30AM for afternoon trips, please call 805-642-1393, select option (4) and listen to the recorded message for the status of your trip. Island Packers will not call you if weather prevents us from going. Pick up times at the island can change due to weather and sea conditions. On your island departure day, please check with the ranger or at the bulletin board before hiking out for the day to verify your pickup time.

Due to the unpredictable nature of weather conditions around the Channel Islands, cancellations may occur, particularly when high winds affect the safety and success of our trips. Our top priority is to provide a safe and enjoyable experience, so we monitor weather conditions closely and make decisions accordingly. Please trust our expertise when it comes to weather-related impacts on your trip.

Important: We understand the inconvenience cancellations may cause, but please note that we do not cover or reimburse costs associated with accommodations, car rentals, or other travel-related expenses. In the event that we must cancel due to weather, you will have the option of a full refund or rescheduling for another available date.

Should you have any concerns or questions about weather forecasts for your trip, feel free to contact us, and we will provide you with our detailed analysis.

Camper/Overnight transport reservations for holiday time periods must be cancelled 14 days in advance to receive a refund. Passenger count reductions must be made 14 days or more in advance of your departure date to receive a refund. No refund will be given for cancellations made less than 14 day before the departure date or for passengers who do not show on the day of the trip.

Transport of cargo must be approved a minimum of 24 hours in advance. When calling for approval, please have dimensions, approximate weight and description of item available. Some cargo may not be transported due to weight, size or contents. A fee of 0.25 cents per pound will apply to all cargo and cargo will be weighed before being loaded on the vessel. Cargo must arrive one hour before boat departure time for loading. Transport of cargo is dependent on space availability.